SAP Sales and Distribution Certification Practice Exam

Which statements about customer master data are accurate? (Select two)

1. Address changes in the customer master affect existing documents in the system

2. The customer master is created using an accounting group

3. The customer master data is transferred to the sales order and cannot be changed there

4. The customer master is subdivided into general data, company code data, sales area data, and plant data

The correct answer is: The customer master data is transferred to the sales order and cannot be changed there

The statement that customer master data is transferred to the sales order and cannot be changed there is accurate because it emphasizes the integrity and consistency of the data within sales processes. Once the customer master data has been imported into a sales order, the information remains static to ensure accuracy in transactions. This protects against errors that could arise from altering critical customer information at the point of sale, maintaining a reliable reference throughout the order lifecycle. Furthermore, the subdivision of customer master data into general data, company code data, sales area data, and plant data is another accurate statement. This categorization allows businesses to manage customer information more effectively by organizing it based on different functional aspects—general data is shared across the organization, while company code and sales area data are specific to particular contexts. This structure facilitates efficient data management, reporting, and compliance with various business requirements. Other statements may not hold true due to operational procedures or system design, such as the effects of address changes not being reflected in existing documents, which might lead to discrepancies if not managed properly. Similarly, while the customer master can involve accounting groups, this is more related to the setup of master data rather than being a definitive statement regarding the creation process.